Privacy Policy – Lumeinn scooters

Privacy Policy

Your privacy is very important to us.

Need to know

We only store data that we need to fulfil your order, answer your queries and deliver a fantastic service to you.

Don’t tell

We take responsibility for your personal data that we hold.  We’ll protect it and won’t sell it to anybody else.

We only collect your personal information as it is necessary for us to fulfil your order and to help us improve your experience using our site.  The purpose of this privacy policy is to help you understand how we collect, use and protect your personal data so that you can decide if you feel comfortable with us processing it.

We collect information at different stages of your journey with us and what we do with it depends on the information.  We have outlined below when we collect information from you, what information we collect, and why we collect it.  If you have any questions, drop us a line at

When you visit our website

We will collect information from your device to help us improve our website, give you the best possible shopping experience, and help us screen for potential fraud or risk.

Information that is automatically collected when you visit our site includes; information about your web browser, IP address (a public number unique to your device), time zone, and some of the cookies installed on your computer.  Device Information that is collected as you continue to browse our site includes; information about the individual web pages and products that you view, information about how you interact with the site, which websites and search terms referred you to the site.

We use the following technologies to help us;


What are they and what do they do?


These are data files downloaded onto your device (eg. Computer) when you access a website.  It allows the website to recognise the device and store some information about your preferences and past actions. For more information on cookies, please see our cookies notice

Log Files

These track actions occurring on the site and collects data such as your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

Web Beacons

Electronic files used to record information about how you browse the site




If you are redirected to third party site

Remember that when you leave our site, or are redirected to a third-parties site, we are not responsible for the privacy practices of these sites.  We encourage you to read their privacy statements.

When you get in contact

We keep a record of your query to help us get better at helping you.  You can request to have your personal information deleted by emailing

Via email

We will have access to your name, email address and any additional information that you choose to disclose to us.  We need this information to respond to your query.

We use a customer relationship management software to manage all email enquiries.  Please read the note below for more information about how your personal information is processed.

Over the phone

Phone calls are recorded to help us provide great customer service.  If you choose to purchase your scooter over the phone, don’t worry! - We will stop recording while your order is being placed.

All of our calls are made using Ring Central.  Ring Central stores the recordings of these calls for 90 days before they are transferred to our secure server, unless you choose to exercise your right to have this personal information deleted.  Please see our Ring Central note below for more information about how they process your personal data.

When you make a purchase

We collect personal information so we can communicate with you, fulfil your order, and help with fraud prevention and detection.

The information we collect from you includes; your name, shipping address, billing address, email address, and phone number.  When you place an order with us, we are entering into a contract and this information is required for us to fulfil our contract with you.  When you place an order through the site, we will maintain this information for our records so that we can help you with any further enquiries until you ask us to delete this information.  If you would like to delete this information, please contact us using the contact details provided below.

Payment information is collected from you by Shopify so that we can take your payment, provide refunds, and prevent / detect any fraud orders.  Please read the Shopify note provided below for more information.

Data Retention

We will only process your personal data providing you have given your consent for us to do so.  Under the provisions of the DPA, our firm’s lawful basis for processing personal data is based on our contract with you.  We retain that information for up to six years due to a legal obligation arising from a legal requirement for the firm to hold your personal data and financial information on record.  This six year period satisfies the requirement of our regulator, The Financial Conduct Authority and is also in line with other financial industry retention periods.

Sharing your information

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third Parties

We do not, and will not, sell any of your personal data to any third party.  However, your information is shared with third parties that are necessary for us to complete your order.  The third parties we engage with work as we do and will only collect, use and disclose your personal information as much as necessary to help us fulfil your order.  We have outlined the reasons we use third parties below, and the specific provider where possible.  We recommend that you read their Privacy Policies to help you understand how they process your personal information.  These providers often use third party providers themselves; this allows us to work together to give you an exceptional shopping experience. 

Host our Online Store

Our store is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Order information is stored on Shopify’s data storage applications.

Process your payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data.  It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After this is complete, your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS as manged by the PCI Security Standards Council; which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirement help ensure the secure handling of credit card information by our store and its service providers.  We recommend reading Shopify’s Terms of Service ( or Privacy Statement (

Customer Relationship Management

We currently use Front to manage all customer queries that we receive.  Your query will be stored on this system for our records until you ask us to delete it.  We recommend reading Front’s Privacy Policy (


Phone System Management

Our phone system is run using Ring Central.  We record all inbound and some outbound calls, the system will automatically notify you when your call is/is not being recorded.  Recordings are kept by Ring Central for 90 days before being transferred to our server.  We recommend reading Ring Centrals Privacy Policy for more information (


When you see our adverts on other sites

We engage in online advertising to make it easy for you to find our site and keep you up to date with what we’re up to.  You can opt out of targeted advertising using the links below;




Direct Marketing

We allow you to positively opt-in to keep up to date with our latest offers.  When you visit our site, or make a purchase, there is an option for you to positively opt-in.

You can choose to opt-out of direct marketing through your account settings, by clicking the ‘unsubscribe’ link from any email or contacting us using the contact details provided below.  

Changes to how we protect your privacy

We may update this privacy policy in order to reflect changes to our practices, or other operational, legal or regulatory means.

If changes are made to our Privacy Policy, we will update this page with the date that the Privacy Policy was implemented, so that you are aware of the information we collect and how it is used.  Any revised Privacy Policy will take effect immediately and apply only to data collected after the new Privacy Policy comes into place.  We encourage you to check this page before making a purchase to review any changes that might be made.

Your Rights

You have certain rights about any personal information that all companies (including us) hold about you.  We think it’s really important that you understand these rights so that you can trust us in handling your personal data. If you would like to exercise any of these rights, please contact us using the contact details provided below.

Right to be Informed

Any company who processes your personal data should tell you what information they are processing and why.  This notice is a great example!

Right of Access, Rectification, Erasure, and Restricted Processing

You can request to access, rectify and erase any of this personal information, as well as limit how the information is used.  Most of the information we hold about you can be accessed, rectified and erased here

Right to Stop Direct Marketing

You can stop any direct marketing that you receive from us by unsubscribing to our emails or getting in contact using the contact details provided below.

Right to Data Portability

You can request that we transfer or port elements of your data to you, or another service provider. 

Right to Object

You have a right to object to the way we process your personal information.

Rights in Relation to Automated Decision Making and Profiling

You have rights to have human intervention in decisions that made through entirely automated means.

We are accountable to the ICO in ensuring that we handle your personal data in line with GDPR requirements. You have a right to lodge a complaint to the ICO if you are unhappy with how we process your personal data, or how we respond to your request to exercise your rights under GDPR.

Age Restrictions

This site is not intended for individuals under 16 years of age.

Contact Information

If you would like to find out more information about our privacy policy, have any questions or would like to make a complaint, please contact us at: