Shipping – Lumeinn scooters

Shipping offers Free Shipping on all orders

All orders have a handling time of 1-2 days, then ship by FedEx Home Delivery, UPS Ground from the Texasland area.

Shipping times vary from 1-2 business days and delivery time varies between 2-6 business.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation e-mail as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. 
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

Order Shipment:

  • We will send you the tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. 

  • We ship daily via UPS Ground, Fed Ex Ground, Road Runner to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Sorry, we cannot ship FedEx to APO, FPO, or PO Boxes. We just ship to 48 contiguous states , can not ship to HI,AR,PR.

Do you ship internationally?

Yes! We deliver our entire catalogue to US, Canada, and Mexico from our warehouse in Texas.
We deliver to almost all other countries (e.g. EU/UK, Australia, UAE, Brazil, Hong Kong, etc.). Just place the order with your delivery address and check out.

Courier delivery of the Goods will be made to the Buyer’s delivery address specified in the order and the Buyer will make any arrangements necessary to accept delivery.
 If for some reason you are unable to receive your package, and it is returned to us, we will refund your order less the cost of roundtrip shipping.

How much does shipping cost and how long does it take for in stock product?

Continental US: Ground shipping is 100% free - it takes 3-5 business days.
Canada: $80-$160 depending on the scooter, 3-10 business days.
Mexico: $50-$100 depending on the scooter, 3-10 business days. 
EU/UK:  $100, WideWheel only, 2-3 weeks by airfreight. 
Sweden: FREE shipping from new warehouse in Sweden, WideWheel only, 3-5 business days.
Australia: $100, WideWheel only, 2-3 weeks by airfreight.
UAE: $100, WideWheel only, 2-3 weeks by airfreight.
South America: $600, WideWheel only, including all import fees and taxes

Do I have to pay import taxes if I order internationally?

We ship our products duty paid, i.e. you will just have to wait until the scooter arrives at your door. In rare cases, we may need to ask you to do the import declaration.
This will come up in the ordering process.

Will the charger work in my country and come with the right plug?

Our charges are rated 110V - 240V so they work everywhere. We make an effort to ship every scooter with the correct plug for the country it gets delivered to.

How do I cancel my order if it has already been shipped?

You reject package upon delivery and once we receive the package back to our facility we will issue a refund within 3-6 business days. Subject to return conditions.